Songbird Parlour — Privacy Policy

Effective date: October 31, 2026

This Privacy Policy explains how Goodness Gracious Hospitality Group LLC dba Songbird Parlour ("Songbird Parlour," "we," "us") collects, uses, and shares information when you visit songbirdparlour.com (the "Site"), make a reservation, buy tickets or gift cards, inquire about private dining, sign up for our emails, or otherwise interact with us online.

Songbird Parlour is a restaurant and wine bar at 14301 Arnold Drive, Suite 3, Glen Ellen, California 95442, and is part of Goodness Gracious Hospitality Group. This policy covers the Site and our online services. It does not cover information you share in person at the restaurant unless we enter it into the systems described here.

Information we collect

Information you give us

• Contact details: name, email address, phone number, and mailing address.

• Reservations and visits: party size, date and time, special occasions, seating preferences, and dietary needs or allergies you choose to share so we can prepare your meal safely.

• Private dining and event inquiries: event date, guest count, budget, menu preferences, and company name.

• Purchases: tickets, gift cards, and deposits. Payments are processed by our payment providers; we do not store full card numbers on our systems.

• Communications: messages you send through our contact forms, email, social media, or reviews.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, links clicked, referring site, and approximate location (city or region).

• Cookies and similar technologies: see "Cookies and tracking" below.

Information from others

• Reservation, ticketing, and gift card platforms that pass booking details to us.

• Social media platforms, if you tag, message, or follow us.

How we use and share it

We use your information to:

• Confirm, manage, and remind you about reservations, tickets, and private events.

• Prepare your meal safely and personalize your visit.

• Process payments, deposits, refunds, and gift cards.

• Answer questions and respond to feedback.

• Send newsletters, event announcements, and offers if you've opted in.

• Understand how the Site is used and improve it.

• Prevent fraud, protect our guests and staff, and meet legal, tax, and accounting obligations.

We do not sell your personal information. We share it only in these situations:

Service providers who help us run the business, under contracts that limit their use of your data. These include:

Website hosting and forms: Squarespace

Reservations: OpenTable

Event tickets: Squarespace

Payments and gift cards: Stripe

Email newsletter: Flodesk

Analytics: Google Analytics

• Within Goodness Gracious Hospitality Group, for example if your private dining inquiry is better served by Goodness Gracious Catering. We will not add you to another brand's marketing list without your consent.

• Legal reasons: to comply with law, respond to lawful requests, or protect rights, property, and safety.

• Business transfers: if Songbird Parlour is sold, merged, or reorganized, your information may transfer to the new owner, who must honor this policy.

Third-party platforms such as reservation and ticketing services also have their own privacy policies, which govern the information you give them directly.

Cookies, marketing, and your choices

Cookies and tracking. We and our providers use cookies, pixels, and similar tools to keep the Site working, remember your preferences, and measure traffic. [If applicable: We also use advertising pixels from Meta and Google to show our ads to people who have visited the Site.] You can block or delete cookies in your browser settings; some Site features may not work without them. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Do Not Track. Browsers offer a "Do Not Track" setting. There is no common standard for responding to it, so the Site does not currently respond to those signals. [If your site honors Global Privacy Control, say so here.]

Emails. You'll receive marketing emails only if you sign up. Every email has an unsubscribe link. We will still send transactional messages, such as reservation confirmations.

Your California rights. If you live in California, you may:

• Ask what personal information we have about you and request a copy.

• Ask us to correct or delete it, subject to legal exceptions such as tax records.

• Ask, once a year, whether we shared your information with third parties for their direct marketing (California's "Shine the Light" law). We do not.

To make a request, email [privacy@songbirdparlour.com] or call (707) 343-1308. We'll verify your identity before acting and respond within 45 days. We won't treat you differently for using these rights. Guests outside California may make the same requests and we'll honor them where we reasonably can.

Security, retention, and updates

Security. We use reasonable safeguards to protect your information, and our payment providers are PCI-compliant. No system is perfectly secure, so we can't guarantee absolute security.

Retention. We keep information only as long as we need it for the purposes above, such as managing your bookings, keeping you on our mailing list until you unsubscribe, and meeting tax and accounting record requirements.

Children. The Site is not directed to children under 13, and we do not knowingly collect their information. Many of our offerings involve alcohol and are intended for guests 21 and over. If you believe a child has given us information, contact us and we'll delete it.

Changes. We may update this policy. We'll post the new version here with a new effective date, and for significant changes we may also notify you by email.

Contact us

Songbird Parlour 14301 Arnold Drive, Suite 3, Glen Ellen, CA 95442 [info@songbirdparlour.com] · (707) 343-1308